FAQs for CMPink.com
Welcome to CMPink’s FAQ section! Below, we’ve compiled answers to frequently asked questions about our services, products, and ordering process. If you don’t find what you’re looking for, feel free to reach out to us at 866-267-5955 for assistance.
Getting Started
How do I place an order?
Ordering is simple! Browse our website, select the product you want, customize it with your design, and follow the checkout process. If you need assistance, our team is here to help every step of the way.
Can you help me with my design?
We’re always ready to help you create amazing custom apparel! If you need inspiration, we offer a wide variety of Design Templates to get you started. Our artists regularly add new templates for even better options.
If you upload an image that needs adjustments, include notes in the Design Notes section during checkout, and we’ll assist with edits. For complex photos or images used in screen-printed orders, we can simplify your design to reduce the number of colors and lower costs. If your order requires custom design, please reach out to us at 866-267-5955 or Contact Us for assistance.
Products & Customization
What Kind of Apparel Can I Order?
At cmpink.com, we offer a wide range of customizable apparel to suit your needs. Explore our Catalog by choosing a style, fit, feature, or using our other categories and filters to narrow down your search. Whether you’re looking for the classic custom t-shirt or something more specific, we’ve got you covered:
- Custom T-Shirts: From budget-friendly options like the Heavy Cotton Tee and Softstyle T-Shirt to ultra-soft and slim-fit choices like the Triblend Crew, there’s something for everyone.
- Women’s Apparel: Browse Tank Tops, Long-Sleeve Tees, and more for a flattering and feminine fit.
- Sweats, Hoodies, and More: Need cozy hoodies, baby apparel, or professional polos? Check out our versatile collection.
- Accessories: Explore the More Stuff section for items to complement your business or event, like hats, bags, and more.
Finding the Right Size
Every product includes a detailed size chart with easy-to-follow measuring instructions, helping you select the perfect fit. Sizes and fits can vary between brands and styles, so make sure to refer to the size chart on each product page to take out the guesswork.
Ready to get started? Browse our catalog today to find the perfect fit for your custom order!
What customization methods do you offer?
- Screen Printing: Ideal for large orders, this traditional method uses individual screens for each color to create durable, vibrant designs.
- Direct-to-Fabric (DTF) Printing: Perfect for small quantities and full-color, intricate designs.
Embroidery: Best for logos and professional-looking designs with a polished finish.
What’s the difference between screen printing and direct-to-fabric printing?
- Screen Printing is a traditional method where each color in your design is burned onto screens and applied to fabric. This is the most cost-effective option for bulk orders.
- Direct-to-Fabric Printing (DTF) digitally transfers designs onto fabric, allowing for vibrant, full-color details and gradients. It’s great for smaller orders or complex designs.
Are there any design restrictions?
Using high-quality artwork ensures the best results. If you have questions about file types or resolution, contact us for assistance.
Can I print trademarked materials?
For certain uploaded materials, we may require written proof that you have the rights to use the image. If there are concerns about copyrighted or trademarked uploads, our service team may contact you. Please review our Terms of Use for details, or reach out for assistance.
What if I need a size or product not listed on your website?
If you’re looking for a size or product that isn’t listed, call us at 866-267-5955 before placing your order, and we’ll do our best to accommodate your request.
Pricing & Payment
How do I get a price quote?
You can get a quick quote by browsing our website or contacting us directly. Pricing depends on the product type, quantity, and customization method.
What payment methods do you accept?
We accept all major credit cards. Full payment is required before production begins.
Can I pay with a check or purchase order?
Yes, we accept institutional checks and purchase orders from schools, businesses, and organizations. Contact us for assistance.
What affects my price?
- Product Selection: From budget-friendly options to premium styles, your choice of product impacts the base price.
- Print Method:
- DTF Printing: Pricing is determined by the number of print locations (front, back, or both).
- Screen Printing: Pricing considers the number of colors per location as well as the number of print locations.
- Order Quantity: Larger orders qualify for price breaks, especially for screen printing.
Production & Shipping
How long does production take?
Standard production time is 10-12 business days after your order is approved.
Do you offer rush delivery?
Yes! Rush production is available for an additional 25% of the apparel subtotal. Contact us to confirm your deadline before placing your order.
Where do you ship?
We ship to the continental United States.
How much does shipping cost?
Shipping costs are calculated at checkout based on the size and weight of your order and the selected shipping method.
What shipping methods do you use?
We use reliable carriers such as UPS, DHL, and USPS to ensure your order arrives safely.
Can I track my shipment?
Yes, you’ll receive a tracking number via email once your order is shipped.
Orders & Returns
Can I make changes to my order?
Changes can be made if your order hasn’t entered production. Contact us immediately to make adjustments.
Can I cancel my order?
Orders can be canceled before production begins. Contact us as soon as possible to request a cancellation.
What if I am not satisfied with my order?
At CMPink, we aim to exceed your expectations. If you are unhappy with any part of your experience, we would be happy to address and resolve the issue. Please call us at 866-267-5955, and our team will assist you.
Do you offer refunds or exchanges?
All custom orders are final sale. However, if there’s an issue with your order, contact us within 7 days of delivery, and we’ll work to resolve it.
